Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as meat, fish ( whole fish and all fresh fish ) cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us without contacting us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed the same day, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, it may take some processing time by the bank or credit card company before your refund appears on your account. If you’ve done all of this and you still have not received your refund yet, please contact us at hi@grocery.co.uk

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be issued to you via e-mail.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should mail/return your product to:
Grocerify, 303A, Battersea Park Road, London, SW11 4LX, United Kingdom

You will be responsible for paying for your own shipping/delivery costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.